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Find answers to your most common questions about our self-service kiosks

Common Questions

  • What are the main benefits of implementing PayKiosk at our college/university?
    PayKiosk offers several key benefits for colleges and universities, including self-service distribution and reloading of Campus cards using our self-service technology. Main functions are - issuing new campus cards to visitors, reloading existing cards and providing balance checks.
  • Do you have a spec sheet?
    Yes, we do have a spec sheet available for PayKiosk. The spec sheet provides detailed technical information about the kiosk, including its dimensions, hardware specifications, supported software, and connectivity options. It also offers a basic overview of the kiosk's key features and capabilities.
  • Does this product allow purchases of guest/visitor campus cards?
    Yes. Campus PayKiosk designed for Campus use with the following functionality: Simple, easy to use customized (university logos, colors) user interface allowing campus visitors to purchase Transact cards Accept cash payment Accept debit/credit payment Intelligent card delivery - Visitor card with exact funds applied and dispensed to visitor; if card not taken, card is retracted and voided Visitor cards are funded and tracked based on the data from the magnetic stripe, meaning no additional steps required to activate card Fee allowed – fixed or tiered card fees allowed and prominently displayed to visitors Receipts (email and/or printed) available at the end of transaction
  • Does the PayKiosk allow student card reloads?
    Yes. Simple, easy to use customized (logos, colors) user interface allowing campus visitors to deposit funds to existing Transact cards Accept cash payment Accept debit/credit payment Ability to prompt proper account to fund, if multiple accounts exist Fee allowed – fixed or tiered card fees allowed and prominently displayed to visitors Receipts (email and/or printed) available at the end of transaction
  • What is the scalability of PayKiosk? Can it accommodate a large number of visitors and guests?
    PayKiosk is designed with scalability in mind. It can handle a high volume of new guest card purchases and student ID card reloads making it suitable for colleges and universities with varying levels of visitor traffic.
  • Are the Campus PayKiosks PCI Compliant?
    Our USA and Canadian Campus PayKiosks are designed to use PCI certified hardware and software for processing secure payments. Please refer to the documents below for your specific application details:
  • Are the payments from PayKiosk encrypted using Point-to-Point Encryption (P2PE)?
    Our standard product includes "unlisted" Point-to-Point Encryption (or, E2EE) with an option to upgrade to PCI-Validated P2PE. PCI-Validated P2PE (Point to Point Encryption) is a security standard developed by the Payment Card Industry (PCI) to ensure that payment card data is encrypted from the start to the finish of a transaction and certified by PCI. PCI-Validated P2PE requires precise coordination of the “chain of custody” documentation, which is provided to your organization as part of our deliverable through our partnership with Bluefin. Please note that our payment devices enabled with PCI-Validated P2PE may require additional time and additional PCI compliance obligations by the merchant. Additionally, repair or replacement payment devices configured with PCI-Validated P2PE may require additional time to replace given the chain of custody requirements.
  • How does PayKiosk ensure the security of user data and personal information?
    PayKiosk prioritizes data security by employing encryption protocols and secure data storage that are constantly monitored and maintained by our staff of experienced professionals. In addition, the amount of user data and/or personal information is minimized so that only necessary information is being provided.
  • Does PayKiosk comply with industry-specific security regulations and standards?
    PayKiosk is typically designed to comply with relevant security standards and regulations applicable to your industry. It is important to discuss specific compliance requirements during the implementation process.
  • What happens if there is a power outage or technical failure? How does PayKiosk ensure continuous security?
    PayKiosk is designed with fail-safe mechanisms to ensure continuous security, even during power outages or technical failures. During our 25+ year experience in the self-service industry, we have developed and implemented several successful strategies for making sure your self-service kiosk is secure.
  • How long does the integration process typically take, and what are the key steps involved?
    Generally, you can expect to receive your Campus PayKiosk within 6-8 weeks after receipt of order. At the kickoff of your project, we provide a "Project Details" document that contains all the information we need to gather all in one location. This document helps drive your integration and highlights the key elements needed to expedite delivery.
  • We currently use Windcave or FreedomPay for our payment gateway - can we use this?
    Our self-service Campus PayKiosk uses the Datacap NETePay Hosted gateway for processing payments. For our team to properly configure and test your payment device, please provide a VAR Sheet and the DEBIT PIN KEY (allows PIN Debit card acceptance) from your merchant processor as soon as possible. Windcave and FreedomPay are non-supported gateways.
  • Can PayKiosk be customized to align with our branding and specific requirements?
    Yes, Your PayKiosk is customized to match your college or university branding, including logo placement, color schemes, and even the user interface.
  • Is onsite installation available?
    Yes. We have a network of field service technicians throughout North America available to set up and configure your Campus PayKiosk.
  • Is remote monitoring provided?
    Yes. Campus PayKiosk Self-Service includes our robust real-time alerting and cloud-based reporting system that provides full visibility into kiosk operation. Features include: Cloud-based real-time reporting Kiosk proactive monitoring allows users to configure how to receive alerts Peripherals are proactively monitored and send alerts to subscribed emails: low paper, out of paper, low card stacker, kiosk offline, etc. are examples of alerts generated from kiosk Optional pushed sales reporting – daily sales reporting sent via email allows users to view daily reports without having to log into portal Suspicious activity alerts – our proprietary suspicious activity algorithm detects nearly all attempts to fraud system
  • Is there a warranty or guarantee on the installation process?
    Our installation process is backed by our standard warranty. If you encounter any issues related to the installation within the warranty period, we will address them promptly and at no additional cost.
  • What types of support services do you offer for your self-service kiosk systems?
    We provide a range of support services, including technical assistance, on-site support, preventive maintenance, and more. Our goal is to ensure the smooth operation of your kiosk systems.

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